Florida Blue Centers

Working from Home Doesn’t Slow Impact of Retail Center Teams

Irene Seidt hadn’t heard from one of her elderly diabetic patients in a while, so she reached out to check on him.

Seidt wanted to tell him that she and others in our retail centers were working from their homes due to COVID-19 concerns. She wanted to see if he was taking the precautions they had talked about. And she wanted him to know that although his wife passed away last year, he was not alone.

The 87-year-old man couldn’t believe Seidt had taken the time to reach out. That a nurse from his insurance company cared enough about him to do that. “I have no one,” he told Seidt. “But the fact that you called me means I have someone.”