Sharon Daily has spent nearly three decades as a social worker caring for older adults and those with disabilities. But, the past few months have been unlike any other time. During COVID-19, her work has shifted from in-home visits to telephone check-in calls. And, the types of conversations she’s having with clients are different, too.
Prior to COVID-19, Daily helped health plan members navigate all aspects of their life. Now, she’s focused on making sure people are safe and their basic needs are met.
“Every phone call, every check-in is dealing with the more practical issues within life. We ask if they have enough food, who is grocery shopping for them, how are they getting their prescriptions,” she said.